Returns & Refunds

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% Money Back Guarantee on all products that are defective or damaged during shipping. Just send us the picture at contact@tradingmat.com and we will provide a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out! 

Customers will be responsible for paying return shipping costs.

We Do Not Issue The Refund If

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).